Grievance officer
Something went wrong and nobody fixed it? Tell us formally.
First, try the quick route
Most problems — a booking that was not honoured, a wrong bill, a listing that looks fake — are sorted in a day through Help or by email at info@thebookmysalon.com.
Grievance officer
Name: Sujeesh Rajan (Founder, acting grievance officer until a dedicated officer is appointed)
Email: info@thebookmysalon.com
Hours: Monday to Saturday, 10:00–18:00 IST (08:30–16:30 GST)
Postal address: available on request by email.
What happens next
1. You get an acknowledgement with a reference number within 48 hours.
2. We look at the booking, bill or listing you point to and speak to the salon or professional involved.
3. You get a written answer within 15 days of your complaint (sooner for anything involving safety or money).
What to include
Your name and the email or number you sign in with, the booking or bill reference (for example BK-2C886F), what happened, and what you would like done. Screenshots help.
Your rights
Raising a grievance never costs anything and never affects your account. If you are in India you may also approach the consumer forum for your district; in the UAE, the consumer protection department of your emirate's Department of Economy. See our Terms and Cancellation & refunds.