India · version draft-2026-10 · Last updated 17 October 2026 · effective date to be set on legal sign-off
Cancellation & refunds
Plain words on what happens when plans change.
Sending a request is free
Nothing is charged when you ask for a time. If the salon or professional declines or doesn’t answer, nothing is owed.
Cancelling
You can cancel any booking from My bookings. Cancelling is free and there is no booking fee, so there is nothing to refund. Please cancel as early as you can if you can’t make it — the chair goes back to someone else.
If the salon changes your booking
If a salon suggests a new time or another professional, nothing changes until you accept. If it doesn’t work for you, you can cancel at no cost.
Payments and refunds
You pay the salon or professional directly, after the service. bookmysalon does not take or hold your money. If you paid for a service and believe a refund is due, it is agreed and paid by the salon or professional the way you paid; if it doesn’t arrive, contact us and we’ll follow it up with them.
Need help?
Email us from the Contact page — include your booking reference.
Your statutory rights
[PLACEHOLDER — for counsel: consumer-rights wording for India (what the salon owes a customer by law, and how this policy sits alongside it).]