United Kingdom · version draft-2026-10 · Last updated 17 October 2026 · effective date to be set on legal sign-off
Terms of Service
Written to be read. If something here is unclear, that is our problem to fix — tell us.
What bookmysalon is
bookmysalon is software a salon, an independent professional or a customer uses to arrange and record appointments. We are not a party to the appointment itself. The service is provided by the salon or professional you book with, and any dispute about that service is between you and them.
Money
bookmysalon does not hold, move or process your money. When a customer pays for a service, that payment goes directly to the salon's or professional's own account — by card, bank transfer or cash, depending on what they have set up.
Because no money passes through us, we cannot refund a payment, reverse one, or hold funds in escrow. A refund is agreed and paid by the salon.
There is no booking fee. Customers pay nothing to bookmysalon, ever; the price you see is the salon's or professional's own price for the service.
What a subscription buys
A paid plan gives a business access to the software for the period stated at purchase. Prices and currency depend on the country selected on the account.
The introductory price shown at sign-up is honoured for the period stated on the pricing page at the time of purchase.
Your account
You sign in with your email and password, or with Google. Keep your password to yourself and your email account secure: anyone who can get into either can reach your bookmysalon account.
A salon owner is responsible for who they add to their team and what those people can see.
Your data
The customer records, appointments and invoices a business creates belong to that business. We store and process them so the software works, and to keep the service secure and available.
A business can ask for an export of its data, or for its account and data to be deleted, at any time.
Ending it
A business can stop using bookmysalon at any time. We may suspend an account that is being used to break the law or to harm other users, and will say why when we do.
Changes
When these terms change in a way that matters, we will say so in the product before the change applies, not only by editing this page.
Law and disputes
[PLACEHOLDER — for counsel: governing law (England and Wales / Scotland / Northern Ireland), courts and consumer-rights wording for the United Kingdom.]
[PLACEHOLDER — for counsel: company details of the contracting entity for UK users.]